Average Reviews:
(More customer reviews)A fantastic and very useful book--a must read for any marketing professional today. This book is about far more than how to build effective "cause marketing" campaigns. It is nothing short of a revolutionary/revelatory new approach to business in our difficult era!
Gobe is a branding visionary with a very insightful and inspiring approach to building strong brands. While I enjoyed and appreciated his last book, Emotional Branding, I am even more impressed with this one. He proposes here a whole new shift in thinking that is of course-- in a post-Enron, et al.. world-- very a propos today.
He argues that a holistic, consumer-centric and ethics grounded approach to both business and marketing strategies is not only "good" but also good business--it's the new expectation (and biggest opportunity as many will fail to recognize the changed landscape...). This is something I have believed strongly and observed in action for many years as a marketing executive for a global corporation with major consumer brands and it's rewarding to see these ideas put forth in such a fresh and engaging manner.
But besides giving us a provocative new way of looking at marketing strategies from a big picture perspective, the book also has a lot of value from a very practical, hands on point of view. It is full of useful information, such as highly original insight into the latest consumer trends and demographics research, lots of well thought out and unsually interesting case studes and examples of what the most innovative branding professionals are doing. Most of all, the book gives marketers a practical detailed process for how a brand can become a "Citizen Brand" for consumers today and continues the theme of his last book giving insight on how marketers can touch consumers on an emotional level that will inspire that rarity of all rarities--brand loyalty!
Click Here to see more reviews about: Citizen Brand: 10 Commandments for Transforming Brand Culture in a Consumer Democracy
Internationally Acclaimed Branding Guru Challenges Corporations: "It's Time to Act as Good Citizens"What have today's brands in common with politicians? - They need to take an active, positive role in people's lives in order to be elected —locally and globally, says Marc Gobé, the founder of the widely successful Emotional Branding concept. Today's all-powerful, post-hedonistic consumers expect a deepening level of emotional commitment and social responsibility from the brands that they choose. In CITIZEN BRAND, an evolvement of his revolutionary EMOTIONAL BRANDING concept, the internationally acclaimed branding guru tells corporations how to become the socially relevant, caring community members that are elected in today's consumer democracy. Three quarters of consumers would vote for corporate community involvement and ethical business practices, say recent polls. Yet while "cause marketing" programs abound, few corporations truly understand the emotional power of the "Citizen Brand" approach, argues Marc Gobé. Using brands like Starbucks and The Bodyshop and Home Depot as examples, CITIZEN BRAND reveals how companies can create strong and deep partnerships with people in America and across the globe by enriching their lives in creative and truly relevant ways.The bursting dot.com bubble, anti-globalization protests in Seattle and Genoa, an economic slowdown, and the September 11 tragedy. . .the events of the past three years have changed dramatically what consumers expect from today's brands: they seek emotional support and orientation an increasingly complex, strenuous reality. Getting this right requires an intimate understanding of one's customers and their deepest values, saysMarc Gobé. CITIZEN BRAND reveals how smart companies have responded to this reality check by treating their customers–-and employees—with a new humanistic, emotional sensitivity. Nucor has made it a point to not lay off any of its people in the face of recession;other companies have followed the example of The Bodyshop by establishing community programs for customers and employees; Coca-Cola is using its trucks in Africa to bring medication and education to local customers. As Gobé underlines, CITIZEN BRAND is not a comprehensive form of philantrophy or a new business strategy, but an inevitable consequence of global change: ". . .in a global world influenced more and more by local politics, religious upheaval, and social awareness, the role of businesses will change in a dramatic way. The need to reassess one's corporate responsibility is critical in a changed world."
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