Average Reviews:
(More customer reviews)Well the picture of this product is accurate and when I received it and opened it up, I had no complaints. I laid out all the pieces and began the assembly process. All of the hardware was in a nice container in the center of the packaging. I was impressed. Then when I started laying out the hardware I noticed that the cam locks were not durable...they felt like some kind of strong plastic and that they provided "extra" pieces. WOW I thought, how nice that the manufacturer acknowledges you may need an extra one or two. My excitement ended there. As they say it went all downhill from here.
The reason for the extra cam locks became evident as they are not durable at all...very cheap. As I started tightening each cam lock, one by one they broke very easily. I found myself with a needle nose plyers pulling out the pieces. I had finally used up all the extra cam locks included in the packaging.
There was two other issues...the washers that were listed on the product list were not included and the pre-drilled holes on the bottom piece were not pre-drilled.
I did contact the manufacturer about the washers and they offered to send them to me, but at the time I thought I could go to Home Depot and get them myself, so I did. I am currently searching for additional cam locks that are more durable. I would contact the manufacturer but I don't want replacement cam locks that are just as poor as the ones that were included. The piece is standing but I tell people don't touch or move it as it will fall apart at the touch. I wish I would have sent it back in the 30 day window and now regret not doing that.
It will eventually come together tightly once I find better cam locks but what a hassle.
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