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(More customer reviews)If you have ever wondered how Disney does it year-in and year-out, and why other companies are constantly competing with and comparing themselves to Disney, then you need to read this book and learn about Disney's magic.
The authors are a couple of Fortune 100 consultants who studied and now teach the management and leadership `secrets' that have kept the Disney name synonymous with organizational excellence for decades. The opening paragraph inside the front cover flap was all I needed to inspire me to read this book: "Walt Disney's dreams, beliefs, and daring gave birth to captivating characters, thrilling theme park attractions, and breathtaking tales that have inspired the imaginations of generations of children and adults. Disney also launched an entertainment and marketing empire whose influence is felt around the world, and whose success provides a model of business excellence that can guide any company."
The authors did a great job introducing and explaining Walt Disney's four pillars - Dream, Believe, Dare, Do. The authors then skillfully showed how upon those pillars were built the ten Disney principles of:
1- Give every member of your organization a chance to dream, and tap into the creativity those dreams embody.
2- Stand firm on your beliefs and principles.
3- Treat your customers like guests.
4- Support, empower, and reward employees.
5- Build long-term relationships with key suppliers and partners.
6- Dare to take calculated risks in order to bring innovative ideas to fruition.
7- Train extensively and constantly reinforce the company's culture.
8- Align long-term vision with short-term execution.
9- Use the storyboarding technique to solve planning and communication problems.
10- Pay close attention to detail.
The opening chapter gave the necessary background on Walt Disney's formative years. The next ten chapters each focused on a different principle. Each chapter used stories and case studies about big and small organizations that successfully applied that particular Disney principle. All chapters ended with reflective questions to ask and actions to take for yourself and your organization that reinforced that chapter's focus. The questions and actions were all clear and concise, and, probably more often than not, unpleasant for individuals and leadership to honestly answer and admit to.
I know that the Disney way is easy to understand, much more difficult to execute, much less frequently executed than it can and should be, and truly unforgettable when experienced firsthand. This book can be your most important first step on the journey into Disney magic for you and your organization if you have the courage to dream, believe, dare, and do - The Disney Way.
Click Here to see more reviews about: The Disney Way, Revised Edition: Harnessing the Management Secrets of Disney in Your Company
"So useful you may whistle while you work"- Fortune
The original edition of The Disney Way was awarded a coveted "Best Business Book of the Year" by Fortune magazine. The world's foremost experts on Disney, Bill Capodagli and Lynn Jackson revealed Walt's secret success formula that propelled his company into the highest echelon of business, creativity, innovation, and success.
Now this fully revised edition profiles a new set of diverse organizations-from The Cheesecake Factory, Ernst and Young, and Four Seasons Hotels and Resorts, to Griffin Hospital, John Robert's Spa, and Men's Wearhouse-that have redefined their businesses by embracing The Disney Way. Walt's "dream, believe, dare, do" credo is a powerful foundation that will support any business, drive any team, and guide any leader to newfound levels of success.
"It was the Disney standard of imagination and engagement that inspired me so many years ago…Now, Bill and Lynn bring these ideals and practices into practical use, with something for any dreamer to use."-from the new foreword by John Christensen, coauthor of the bestselling book FISH!
"This book is about the real magic: Stimulating and harmonizing the collective energy of your people."-Ken Blanchard, bestselling author of The One Minute Manager
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