Average Reviews:
(More customer reviews)Where do I begin? First of all, the company we purchased this from was outstanding. However, the product is very disappointing. We purchased all three pieces to this unit. The first piece we decided to put together was the TV stand. First of all, we received the wrong assembly instructions. It was for a "Mates Bed" instead of for a TV stand. Fortunately, I called Broyhill customer service and they were able to email me the correct assembly instructions. The next problem we ran into was a screw was missing. We weren't able to purchase one at the local hardware store as it is a specialty screw. We spoke with the hardware employee and he told us since there were 8 other of the same screws, we would be safe to leave it off. So, we took his advice. The next problem we had was the divider for the shelves was off-centered, so it was very difficult to get the shelves inside the stand. My husband literally had to push up against the divider with his foot and slide the shelves into the unit. A major issue we had was the unit comes with two sliding doors. We received one of the doors damaged. The wood was completely split on both sides and the glass is scratched up. The last issue we have had was there's a gap in the edging of the unit. My husband tried his hardest to fix it, but there is nothing he can do about it. It's very disappointing to not have a product that is put together decently. The only thing I can say is, I have called Broyhill about the missings pieces and the damaged sliding door. They are sending me a new one. I haven't received one yet, but I am hopeful they will make this problem right! We have yet to put the two wall units together and are hoping we don't have any problems with them or missing parts. All in all, the quality is okay, pretty disappointing. But, we really do like they way it looks. I do have buyer's remorse. I am hoping once it's all together, I will feel differently.
Click Here to see more reviews about: Entertainment Center Set in Black - Bradford Place - Inspirations by Broyhill - 433-SET
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